Exchanges and Returns

Returns & Exchanges

At Sanders & West, we want you to be completely satisfied with your purchase. If something isn't quite right, we offer a straightforward returns process, allowing you to request a return within 28 days of receiving your order.

Our returns policy applies to purchases made through sandersandwest.com and does not affect your statutory consumer rights.

Returns Policy

If you wish to return an item, please contact info@sandersandwest.com within 28 days of receiving your order, quoting your order number and reason for return.

Our customer service team will provide the appropriate return instructions and return address.

For standard change-of-mind returns, customers are responsible for arranging and paying for return postage. We recommend using a tracked postal or courier service and retaining proof of postage until your return has been processed.

Please do not send items back without first contacting our customer service team.

Return Conditions

To qualify for a full refund under our standard returns policy, items should be:

- Unworn, unused and in their original, resalable condition.
- Returned with all original Sanders & West tags and labels attached.
- Free from stains, marks, strong fragrances, smoke odours, washing or other damage.
- Securely packaged to prevent damage during transit.

We understand that garments need to be tried on to assess their fit. However, items showing signs of wear or handling beyond what is reasonably necessary to inspect them may be subject to a reduction in refund value, where permitted by law.

Original packaging is preferred but not essential, provided the item is safely packaged for its return journey.

These conditions do not affect your statutory rights.

How to Return Your Order

Step 1 — Contact Us

Email info@sandersandwest.com with your order number and the item you wish to return.

Step 2 — Receive Return Instructions

Our customer service team will provide the return address and any relevant instructions.

Step 3 — Package Your Return

Securely package your item, ensuring all original tags remain attached. Include your order number inside the parcel to help us identify your return.

Step 4 — Arrange Return Shipping

Send your parcel using An Post or your preferred tracked postal or courier service.

For standard change-of-mind returns, return postage is paid by the customer.

Step 5 — Refund Processing

Once your return has been received and inspected, we will process your refund in accordance with the terms outlined below.

Exchanges

We currently do not offer direct exchanges.

If you require a different size, colour or style, simply return your original item for a refund and place a new order through our website.

This allows you to secure your preferred replacement item without waiting for your original return to be processed.

Refunds

Once your return has been received, we aim to inspect the item and process an approved refund within 5 working days.

Refunds are issued to the original payment method used when placing your order. Your bank or payment provider may require additional time for the funds to appear in your account.

For returns involving a full cancellation under applicable consumer law, the original standard delivery charge will also be refunded where required. Additional charges for premium or upgraded delivery services may not be refundable beyond the standard delivery cost.

Statutory refunds will always be processed within the timeframes required by applicable law.

Sale & Discounted Items

Sale and discounted items are covered by the same 28-day returns policy as full-price purchases.

Items purchased using promotional codes may also be returned, with refunds calculated on the amount actually paid for the returned product.

Where a multi-buy, bundle or conditional promotional offer is affected by a partial return, the discount may be recalculated based on the items retained, where permitted by applicable law.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible at info@sandersandwest.com, including your order number and details of the issue.

Where appropriate, Sanders & West will arrange or cover the reasonable cost of return postage and provide the remedy to which you are entitled.

Faulty or incorrectly supplied items are handled separately from standard change-of-mind returns. Nothing in this policy limits your statutory consumer rights.

Return Shipping

For ordinary change-of-mind returns, customers are responsible for arranging and paying for return postage.

We strongly recommend using a tracked delivery service and retaining your tracking information and proof of postage until your return has been received and processed.

Sanders & West is not responsible for customer-arranged return parcels lost in transit, except where responsibility rests with us under applicable law.

Your Statutory Cancellation Rights

For eligible online purchases, consumers generally have a legal right to cancel their order within 14 days of receiving their goods, without providing a reason.

After notifying us of cancellation, you have a further 14 days to return the goods.

To exercise this right, email info@sandersandwest.com with your order details and a clear statement that you wish to cancel. You may also use a statutory model cancellation form where applicable.

Our extended 28-day returns policy is offered in addition to these statutory rights.

Nothing in this policy excludes or restricts any rights available to you under applicable consumer protection legislation.